The model

The strenght of Expero4care lies in its model, which is the first standard model that provides a set of tools to investigate the value of the training.

Go to: Why - How - To whom - How to implement the model


The evaluation of the learning outcome in healthcare is one of the main issues of the politic, economic and production scenarios, and therefore to be considered one of the strategic objectives at national and international level.

After Expero and Expero2eu we have developed a model to assess the quality of the learning outcome in the healthcare sector. The Expero4care model is innovative, since it is the first standard model aimed to evaluate the learning outcome in healthcare sector, also providing a set of tools created to investigate on each indicator.

The Expero4care model focuses on improvement, since it does not see quality as bureaucratic standards to follow, but as a continuous enhancement process. The Expero4care model and tools are free to use, and an iPad app (forthcoming) will guide the application of the model step by step.


The figure shows the Expero4care model in a nutshell.

TC: Training Culture
TP: Training Process
QR: Quality of Results
QC: Quality of competencies
SR: Satisfaction with Results
Should: before the training course
Is: after the training course

The concept of quality is rooted on the stakeholders’ prospective classified in the five rows:

  • Leadership
  • Decision maker
  • Internal stakeholders (teachers, tutors, staff)
  • Learners (the trainees of the course)
  • External stakeholders (workplace, professional network, system)

All categories are involved in the evaluation process by means of six specific indicators, useful to monitor the training effectiveness:

  • Competencies (referred to the acquired competencies using the KSAV model: Knowledge, skills, attitudes and values)
  • Transferability (to the colleagues of what learnt during the training)
  • Applicability (in workplace of what learnt during the training)
  • Participation
  • Credits

Data are monitored in two phases: expectations ('should' area, tested before the course beginning) and perceptions ('is' area, tested after the course end).

In order to evaluate the learning outcome quality, the following dimensions are assessed:

  • Quality of Results (QR)
  • Training Processes (TP)
  • Quality of Competencies (QC)
  • Satisfaction with Results (SR)
  • Training culture (TC)

For each dimensions, Expero4care provides a validated set of tools: questionnaire, interviews, focus group, documental analysis and a very usable database management system in which the assessor can store all the collected data and obtain, as output, graphical and numerical representations of the quality of the learning outcome, highlighting also strengths and weakness points.

To whom

The Expero4care model is devoted to assess the learning outcome for people employed in the healthcare sector. It is dedicated to training organizations in the healthcare sector.

Expero4care is going to be recognized as international certificated standard by SGS international.

Expero model is flexible. It could be effective integrated with other tools for assessing the quality (ISO, EFQM), and it can be adapted to the specific needs of the organization.

How to implement the model

Expero4care Ebook (epub)Download the epub (900 kb)

Expero4care Ebook (pdf)Download the pdf (900 kb)

In this document you will find step by step the operational phases to implement the Expero4care model.

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